What Customers Say About Technical Support
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"Your web page suggests that your average turn around time
for support email is 2 hours. I think this is a little inaccurate.
I sent an email this afternoon which was answered (correctly I
might add) in less than 2 minutes!" "I just want to say that Perforce has the best response
time of any software company I've dealt with over the last
15 years. Usually, one barely gets an automated reply in the
time that someone at Perforce has read the message, crafted a
response, and sent it." "Thank you so much for your timely response. I have been working
with Brett and James Strickland. Perforce's customer service is great
and people are knowledgeable. This type of service makes for a very
different experience." "I must say that you are really earning our support dollars. In
the past week I have had several problems, all responded to quickly
and now they are all fixed. One member of your support staff even
called me from home to help me. The company I work for, National
Instruments, prides itself on its customer support so I know how
difficult it is to provide really good support." "Happily, Perforce works so well that I almost never need to talk
to the support folks, but it's great to know that they provide such
an incredibly courteous and responsive level of support to their
customers. It's one more reason why NVIDIA is so happy with your
product." "I must say that of all the software companies I have dealt with in
my 8 years in the industry, Perforce's technical support is absolutely
the very best. Keep up the excellent work!" "Thank you for not making users go through a bazzilion screens to
download updates. It is refreshing. It is so rare I had to comment
on it." "Thanks for the great support. Perforce does definitely have the
best support out there." |
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Comments on our Service?The Director of Perforce Technical Support is always available for your comments and suggestions concerning our service: just email tsdirector@perforce.com. We believe we provide some of the best technical support in the business and your input can help us keep it that way. |