Enterprise Support
Establish and maintain recommended best practices. Proactively optimize system performance. Minimize unforeseen downtime.
Designed for larger Perforce customers who need consistent, personalized account management, our Enterprise Support offering delivers customer-specific advice and customized best practices. This level of support is typically best for organizations with more than 1,000 users or multiple locations. In addition to our world-class technical support, Enterprise Support includes:
- Personalized Account Management: A dedicated account management team will facilitate the management of your Perforce installation, continuously monitor support issues, offer proactive suggestions and assist with escalations.
- 24x7 Critical Care: Comprehensive, personalized reporting includes: an inventory of your organization's worldwide Perforce licenses and contacts; a summary of support cases opened, closed, and in progress; a list of logged and completed enhancement and fix requests; and a summary of all training and consulting activity.
- Quarterly Review: A formal account review conference call with Account Managers includes support, training, consulting, and future needs.
- Yearly Site Visit: A comprehensive on-site account review with Account Managers.
- Site Analysis: Once-a-year site analysis provides your organization customized best practice recommendations for process, performance, and software usage. The analysis includes a summary of Perforce licenses, locations, and usage.
- Early Access to Beta Releases: Get an early look at new features for upcoming releases, receive advice on the benefits of upgrading, implementation and acceptance testing.
- Discount Pricing for Consulting and Training: Receive a 25% discount on training services, whether at your site or in public classes, and a 25% discount on the standard cost of consulting services.
- User Conference Attendance: Complimentary User Conference registration is included for up to 8 technical and Enterprise Support contacts.
