Global Technical Support
Fast, expert, insightful technical expertise
Precise and Responsive
From the moment you decide to evaluate Perforce, we're here for you. Performing at top levels for the industry, our support engineers typically have over 10 years of technical experience across a wide variety of functions and roles. This depth of expertise means we advise you as a peer, not as someone reading from support manuals or decision trees. We don't simply measure our performance by the number of issues closed. Rather, we take pride in resolving your issues quickly, and with precise answers.
Our Support Offerings
We provide several levels of Perforce Technical Support. To decide what’s best for your Perforce installation, see our technical support offerings comparison chart below.
Click on the support plans in the table below to learn more about what each plan offers.
| Feature | Standard Support | Designated Contacts Plan | 24x7 Critical Care | Enterprise Support |
|---|---|---|---|---|
| New product updates and patches | ✓ | ✓ | ✓ | ✓ |
| Custom alerts on all new releases | ✓ | ✓ | ✓ | ✓ |
| Online support including downloads, technical knowledge base, active user community, and the Perforce Public Depot | ✓ | ✓ | ✓ | ✓ |
| Phone and email support during normal business hours | ✓ | ✓ | ✓ | ✓ |
| Online case logging | ✓ | ✓ | ✓ | ✓ |
| Designated contacts to lower costs for large organizations | ✓ | ✓ | ✓ | |
| 24x7 support for critical issues with guaranteed rapid response times | ✓ | ✓ | ||
| Personalized account management with periodic reviews | ✓ | |||
| Annual site analysis with technical and strategic recommendations | ✓ | |||
| Preferential early access to new product releases | ✓ | |||
| Technical training on new product releases | ✓ | |||
| 25% discount on Perforce training and consulting services | ✓ | |||
| Complimentary admission to the Perforce User Conference for up to eight contacts | ✓ |
