August 30, 2007

Sample Email Templates

Helix ALM
This post includes sample email templates that can be used with TestTrack. Email templates are used when emails are sent to users, customers, or a manually entered email address. Email can be used to respond to questions, to inform or alert users of new or escalated items, or even to manage a conversation between users and customers. Follow these instructions to use a sample template:
  1. Log into the TestTrack Client as an Administrator
  2. Go to Tools > Administration > Email Templates
  3. Click the Add button to create an email template
  4. Copy and paste the Recommended Subject text into the email template Subject field
  5. Copy and paste the Message Body text into the email template Message body field *
  • For HTML Templates, select the Send Email in HTML Format check box. Then select HTML as the View option to see the HTML source code. Delete any existing code then copy and paste the HTML text into the Message body.
[toc]

Defect Acknowledgment Email Template

Recommended Subject

The following %DFUS_L% Was Received

Message Body

The following text includes tags that change the format of the email. You may want to customize the HTML to meet your organization's needs.
<html><head><title>Assignment Template</title><style type="text/css">
p, li { white-space: pre-wrap; }
.style1 {
	font-family: "Courier New", Courier, mono;
	margin-top: 12px;
	margin-bottom: 12px;
	margin-left: 0px;
	margin-right: 0px;
	text-indent: 0px;
	font-size: 12px;
	font-weight: 600;
}
.style2 {font-family: "Courier New", Courier, mono}
</style></head><body style=" font-family:'MS Shell Dlg 2'; font-size:8.25pt; font-weight:400; font-style:normal;">
<table border="0" style=" margin-top:0px; margin-bottom:0px; margin-left:0px; margin-right:0px;" width="574" cellspacing="2" cellpadding="0">
<tr>
<td></td></tr>
<tr>
<td bgcolor="#0033ff">
<p style="margin-top:0px; margin-bottom:0px; margin-left:0px; margin-right:0px; -qt-block-indent:0; text-indent:0px; font-size:16px; font-weight:600;"><span style="color:#bebebe;">TestTrack Acknowledgment</span></p></td>
</tr>
<tr>
<td></td>
</tr>
<tr>
<td>
<p style="margin-top:0px; margin-bottom:0px; margin-left:0px; margin-right:0px; -qt-block-indent:0; text-indent:0px; font-size:12px; font-weight:600;">This %DFUS_L% was submitted on %FNDD%</p></td>
</tr>
<tr>
<td style=" vertical-align:top;">
<p>%PROD_L%: %PROD%<br />%TYPE_L%: %TYPE%<br />
  %COMP_L%: %COMP% </p>
<hr />
<p>%DESC_L%:<br />%DESC% </p>
<hr />
<p>To add information about this %DFUS_L%, reply to this email with the additional information added below. Please also attach any relevant files or screen shots. </p>
<hr />
<p>Additional Information:</p>
<p><hr></p>
<p>This email automatically generated by TestTrack. </p></td>
</tr>
</table>
</body></html>

Sample Email

Defect Acknowledgement

Defect Added Email Template

Recommended Subject

%DFUS_L% %DNUM% Was Added

Message Body

The following text includes tags that change the format of the email. You may want to customize the HTML to meet your organization's needs.
<html><head><style type="text/css">
p, li { white-space: pre-wrap; }
</style></head><body style=" font-family:'MS Shell Dlg 2'; font-size:8.25pt; font-weight:400; font-style:normal;">
<table border="0" style=" margin-top:0px; margin-bottom:0px; margin-left:0px; margin-right:0px;" width="625" cellspacing="0" cellpadding="0">
<tr bordercolor="#0E4D8B">
<td width="272" bgcolor="#0e4d8b" style=" vertical-align:top;">
<p style=" margin-top:12px; margin-bottom:12px; margin-left:0px; margin-right:0px; -qt-block-indent:0; text-indent:0px; font-size:8pt; font-weight:600;"><span style=" color:#ffffff;">Date/Time Added: %CRED%<br />%DFUS_L% Number: %DNUM%<br />Creation Method: %CREL%<br /></span></p></td>
<td width="129" bgcolor="#0e4d8b" style=" vertical-align:top;">
<p style=" margin-top:12px; margin-bottom:0px; margin-left:0px; margin-right:0px; -qt-block-indent:0; text-indent:0px; font-size:8pt; font-weight:600;"><span style=" color:#ffffff;">  User: %FNDB%<br />Version: %FNDV%<br />Group: %FNDG%</span></p></td>
<td width="216" bgcolor="#0e4d8b" style=" vertical-align:top;">
<p style=" margin-top:12px; margin-bottom:0px; margin-left:0px; margin-right:0px; -qt-block-indent:0; text-indent:0px; font-size:8pt; font-weight:600;"><span style=" color:#ffffff;">Project: %PRNM%<br />Reference: %REFR% <br />Emails?: %HEML% </span></p></td></tr>
<tr>
<td colspan="3" style=" vertical-align:top;">
<p style=" margin-top:12px; margin-bottom:12px; margin-left:0px; margin-right:0px; -qt-block-indent:0; text-indent:0px; font-size:8pt; font-weight:600;">%SUMM_L%<br />%SUMM% </p>
<hr />
<p style=" margin-top:0px; margin-bottom:0px; margin-left:0px; margin-right:0px; -qt-block-indent:0; text-indent:0px; font-size:8pt; font-weight:600;">%DESC_L%<br />%DESC%</p></td></tr>
<tr>
<td colspan="3" bgcolor="#0e4d8b" style=" vertical-align:top;">
<p style=" margin-top:12px; margin-bottom:12px; margin-left:0px; margin-right:0px; -qt-block-indent:0; text-indent:0px; font-size:8pt; font-weight:600;"><span style=" color:#d5d5d5;">Links:</span><br /><a href="%HTTPURL%"><span style=" text-decoration: underline; color:#ffffff;">Web Link</span></a><br /><a href="%NURL%"><span style=" text-decoration: underline; color:#ffffff;">User Link</span></a><br /><a href="%TTSTUDIOURL%"><span style=" text-decoration: underline; color:#ffffff;">TTS Link</span></a> </p></td></tr></table></body></html>

Sample Email

Defect Added

Defect Assignment Email Template

Recommended Subject

%DFUS_L% %DNUM% Assignment

Message Body

The following text includes tags that change the format of the email. You may want to customize the HTML to meet your organization's needs.
<html><head><title>Assignment Template</title><style type="text/css">
p, li { white-space: pre-wrap; }
</style></head><body style=" font-family:'MS Shell Dlg 2'; font-size:8.25pt; font-weight:400; font-style:normal;">
<table border="0" style=" margin-top:0px; margin-bottom:0px; margin-left:0px; margin-right:0px;" width="600" cellspacing="2" cellpadding="0">
<tr>
<td></td></tr>
<tr>
<td bgcolor="#0033ff">
<p style=" margin-top:0px; margin-bottom:0px; margin-left:0px; margin-right:0px; -qt-block-indent:0; text-indent:0px; font-size:8pt; font-weight:600;"><span style=" font-size:10pt; color:#bebebe;"></span><span style=" font-size:10pt; color:#bebebe;">TestTrack Assignment Details </span></p></td></tr>
<tr>
<td></td></tr>
<tr>
<td>
<p style=" margin-top:0px; margin-bottom:0px; margin-left:0px; margin-right:0px; -qt-block-indent:0; text-indent:0px; font-size:8pt; font-weight:600;">This %DFUS_L% was assigned to %DCAT% by %DCAB% on %DCAD% </p></td></tr>
<tr>
<td style=" vertical-align:top;">
<p style=" margin-top:12px; margin-bottom:12px; margin-left:0px; margin-right:0px; -qt-block-indent:0; text-indent:0px; font-size:8pt; font-weight:600;">%PROD_L%: %PROD%<br />%TYPE_L%: %TYPE%<br />%PRIO_L%: %PRIO% </p>
<hr />
<p style=" margin-top:12px; margin-bottom:12px; margin-left:0px; margin-right:0px; -qt-block-indent:0; text-indent:0px; font-size:8pt; font-weight:600;">%DESC_L%:<br />%DESC% </p>
<hr />
<p style=" margin-top:12px; margin-bottom:12px; margin-left:0px; margin-right:0px; -qt-block-indent:0; text-indent:0px; font-size:8pt; font-weight:600;">%Z_ASSNTE_L%: %Z_ASSNTE% </p>
<hr />
<p style=" margin-top:12px; margin-bottom:12px; margin-left:0px; margin-right:0px; -qt-block-indent:0; text-indent:0px; font-size:8pt; font-weight:600;">This email generated by TestTrack. To view this %DFUS_L% in a Web browser click <a href="%HTTPURL%"><span style=" text-decoration: underline; color:#0000ff;">HERE</span></a>. </p></td></tr></table></body></html>

Email Sample

Defect Assignment

Escalation Alert Email Template

Recommended Subject

TestTrack Alert Notification of %DFUS_L% #%DNUM%

Message Body

The following text includes tags that change the format of the email. You may want to customize the HTML to meet your organization's needs.
<html><head><style type="text/css">
p, li { white-space: pre-wrap; }
</style></head><body style=" font-family:'MS Shell Dlg 2'; font-size:8.25pt; font-weight:400; font-style:normal;">
<table border="0" style=" margin-top:0px; margin-bottom:0px; margin-left:0px; margin-right:0px;" width="676" cellspacing="2" cellpadding="0">
<tr>
<td bgcolor="#acacac">
<p style=" margin-top:0px; margin-bottom:0px; margin-left:0px; margin-right:0px; -qt-block-indent:0; text-indent:0px; font-size:8pt; font-weight:600;"><span style=" font-size:14pt;">TestTrack Notification Status Alert! </span></p></td></tr>
<tr>
<td bgcolor="#cccccc">
<p style=" margin-top:0px; margin-bottom:0px; margin-left:0px; margin-right:0px; -qt-block-indent:0; text-indent:0px; font-size:8pt; font-weight:600;"><span style=" font-family:'MS Sans Serif'; font-size:10pt;">%DFUS_L% %DNUM% Has Been Escalated to </span><span style=" font-family:'MS Sans Serif'; font-size:10pt; color:#ff0000;">%STAT% </span></p></td></tr>
<tr>
<td bgcolor="#acacac">
<p style=" margin-top:0px; margin-bottom:0px; margin-left:0px; margin-right:0px; -qt-block-indent:0; text-indent:0px; font-size:8pt; font-weight:600;"><span style=" font-family:'MS Sans Serif'; font-size:10pt;">%SUMM%</span></p></td></tr>
<tr>
<td bgcolor="#cccccc">
<p style=" margin-top:0px; margin-bottom:0px; margin-left:0px; margin-right:0px; -qt-block-indent:0; text-indent:0px; font-size:8pt; font-weight:600;"><span style=" font-family:'MS Sans Serif'; font-size:10pt;">Found By: %FNDB% - %RBYC% </span></p></td></tr>
<tr>
<td bgcolor="#acacac">
<p style=" margin-top:0px; margin-bottom:0px; margin-left:0px; margin-right:0px; -qt-block-indent:0; text-indent:0px; font-size:8pt; font-weight:600;"><span style=" font-family:'MS Sans Serif'; font-size:10pt;">%DESC%</span></p></td></tr>
<tr>
<td bgcolor="#cccccc">
<p style=" margin-top:0px; margin-bottom:0px; margin-left:0px; margin-right:0px; -qt-block-indent:0; text-indent:0px; font-size:8pt; font-weight:600;"><span style=" font-family:'MS Sans Serif'; font-size:10pt; color:#ff0000;">%SEVR_L% - %SEVR% </span></p></td></tr>
<tr>
<td bgcolor="#acacac">
<p style=" margin-top:0px; margin-bottom:0px; margin-left:0px; margin-right:0px; -qt-block-indent:0; text-indent:0px; font-size:8pt; font-weight:600;"><span style=" font-family:'MS Sans Serif'; font-size:10pt;">%PRIO_L% - %PRIO% </span></p></td></tr>
<tr>
<td bgcolor="#cccccc">
<p style=" margin-top:0px; margin-bottom:0px; margin-left:0px; margin-right:0px; -qt-block-indent:0; text-indent:0px; font-size:8pt; font-weight:600;"><a href="%HTTPURL%"><span style=" font-family:'MS Sans Serif'; font-size:10pt; text-decoration: underline; color:#0000ff;">Open %DFUS_L% %DNUM% in Browser </span></a></p></td></tr></table>
<p style=" margin-top:12px; margin-bottom:12px; margin-left:0px; margin-right:0px; -qt-block-indent:0; text-indent:0px; font-size:8pt;"> </p>
<p style=" margin-top:12px; margin-bottom:12px; margin-left:0px; margin-right:0px; -qt-block-indent:0; text-indent:0px; font-size:8pt;"> </p>
<p style=" margin-top:12px; margin-bottom:12px; margin-left:0px; margin-right:0px; -qt-block-indent:0; text-indent:0px; font-size:8pt;">  </p></body></html>

Sample Email

Escalation Alert

Generic Email Template with Tables

Recommended Subject

TestTrack Notification of %DFUS_L%

Message Body

The following text includes tags that change the format of the email. You may want to customize the HTML to meet your organization's needs.
<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN"
"http://www.w3.org/TR/html4/loose.dtd">
<html>
<head>
<meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1">
<style type="text/css">
<!--
.style1 {
	color: #FFFFFF;
	font-family: Arial, Helvetica, sans-serif;
	font-size: 12;
}
.style2 {font-family: Arial, Helvetica, sans-serif}
.style3 {font-size: 12px}
.style4 {
	font-family: Arial, Helvetica, sans-serif;
	font-size: 12;
	font-weight: bold;
}
.style6 {font-size: 12}
.style7 {font-family: Arial, Helvetica, sans-serif; font-size: 12; }
-->
</style>
</head>

<body>
<table width="537" height="0" border="0" cellpadding="0" cellspacing="0">
  <tr bgcolor="#FFFFFF">
    <th width="130" height="15" scope="col"><div align="right"></div></th>
    <th width="10" scope="col"> </th>
    <th width="260" scope="col"><div align="left"></div></th>
  </tr>
  <tr bordercolor="#0033FF" bgcolor="#0099FF">
    <th height="20" scope="row"><div align="right"><span><span><span></span></span></span></div></th>
    <td><span></span></td>
    <td><div align="right">TestTrack Notification System </div></td>
  </tr>
  <tr>
    <th scope="row"><div align="right">%DFUS_L%</div></th>
    <td><span>:</span></td>
    <td><div align="left">%DNUM%</div></td>
  </tr>
  <tr bgcolor="#CCCCCC">
    <th scope="row"><div align="right">%SUMM_L%</div></th>
    <td><span>:</span></td>
    <td><div align="left">%SUMM%</div></td>
  </tr>
  <tr>
    <th scope="row"><div align="right">%TYPE_L%</div></th>
    <td><span>:</span></td>
    <td><div align="left">%TYPE%</div></td>
  </tr>
  <tr bgcolor="#CCCCCC">
    <th scope="row"><div align="right">%PRIO_L%</div></th>
    <td><span>:</span></td>
    <td><div align="left">%PRIO%</div></td>
  </tr>
  <tr>
    <th scope="row"><div align="right">%SEVR_L%</div></th>
    <td><span>:</span></td>
    <td><div align="left">%SEVR%</div></td>
  </tr>
  <tr bgcolor="#CCCCCC">
    <th scope="row"><div align="right">%PROD_L%</div></th>
    <td><span>:</span></td>
    <td><div align="left">%PROD%</div></td>
  </tr>
  <tr>
    <th scope="row"><div align="right">%COMP_L%</div></th>
    <td><span>:</span></td>
    <td><div align="left">%COMP%</div></td>
  </tr>
  <tr bgcolor="#CCCCCC">
    <th scope="row"><div align="right">Created By </div></th>
    <td><span>:</span></td>
    <td><div align="left">%CREB%</div></td>
  </tr>
  <tr>
    <th scope="row"><div align="right">Currently Assigned To</div></th>
    <td><span>:</span></td>
    <td><div align="left">%DCAT%</div></td>
  </tr>
  <tr bgcolor="#CCCCCC">
    <th scope="row"><div align="right">Date Entered </div></th>
    <td><span>:</span></td>
    <td><div align="left">%DATL%</div></td>
  </tr>
  <tr bgcolor="#000000">
    <th scope="row"><div align="right"><span><span><span></span></span></span></div></th>
    <td><span></span></td>
    <td><div align="left">
      <div align="right"><a href="%HTTPURL%" target="_blank"><font color="#FFFFFF">Click To Open %DFUS_L% In Browser</font></a> </div>
    </div></td>
  </tr>
</table>
</body>
</html>

Sample Email

Generic Email with Tables

Note: Seapine does not provide support for sample templates.