Perforce Technical Support

To contact Perforce Technical Support:

United States

Monday to Friday
8AM to 5PM, Pacific Time

Phone: +1 510.864.7400
Fax: +1 510.864.5340

UK

Monday to Friday
8AM to 5PM, London

Phone: +44 (0) 845 345 0116
Fax: +44 (0) 845 345 0117

Australia

Monday to Friday
8AM to 5PM, Sydney

Phone: +61 (0)2 8912-4600
Fax: +61 (0)2 9929-5590
If one of our offices is closed now, the next office to open will answer your email promptly.

Technical Support Offerings

We provide several levels of Perforce technical support so you can choose the option that best matches your business needs. To help ensure that you select the right level of technical support for your Perforce installation, see the Technical Support Offerings page.

Help Us Help You

When contacting Perforce Technical Support, you can help us diagnose your problem more efficiently by including the following pieces of information with your email:

  1. The server version and license information, usually found in Help>Show Connection Info, or the output of p4 info from the command line. This will give us helpful information about your server.
  2. The exact error message, if you are experiencing an error. If the error is in P4Win or P4V you can copy the error message from the status pane at the bottom to your email.
  3. Whenever possible, the steps that led up to the problem, or the steps you took to duplicate it.
  4. If your problem involves your operating system or a third party product, the version information on those items.

Perforce Support Service

At Perforce, we feel that when you buy our SCM system, you are putting your faith in both our software and in our technical support. Because the two go hand in hand, we promise:

  • You will always be treated with courtesy and professionalism.
  • When you call Perforce, we will make every effort to connect you immediately to a technical support person.
  • Our technical support staff will reply to your email, usually within two hours.
  • Support calls identified as "urgent" will be treated as urgent.
  • For critical defects or problems, Perforce will make its best effort to develop a fix or workaround in a timely fashion.

Comments On Our Service?

The Director of Perforce Technical Support is always available for your comments and suggestions concerning our service: just email tsdirector@perforce.com.

We believe we provide some of the best technical support in the business and your input can help us keep it that way.

What Customers Say About Technical Support

"Your web page suggests that your average turn around time for support email is 2 hours. I think this is a little inaccurate. I sent an email this afternoon which was answered (correctly I might add) in less than 2 minutes!"
Mark James - Radical Entertainment

» more comments

Try Our Technical Support During Your Evaluation

Evaluate Perforce. No one should purchase an SCM system without trying it out first. Download our free, fully-functional, unlicensed version of Perforce.

While evaluating the product, try out our Technical Support, too,and prove for yourself that we deliver the support you'll need to use Perforce in your organization.

The unlicensed server supports two users and five client workspaces. If you have more extensive testing needs, please contact us for an evaluation license.

Perforce Standard Support & Software Upgrade Licenses

Perforce Standard Support is a cost-effective way to ensure that you always keep your fingers on the latest releases and updates to Perforce products, as well as access to Technical Support. Licenses are sold on an annual basis and priced by user.

Features:

  • Access to Perforce Technical Support
  • Access to new releases (minor and major versions)
  • Price covers one year of support and upgrades