Global Technical Support

Precise and Responsive

From the moment you decide to evaluate Perforce, we're here for you. Performing at top levels for the industry, our support engineers typically have over 10 years of technical experience across a wide variety of functions and roles. This depth of expertise means we advise you as a peer, not as someone reading from support manuals or decision trees. We don't simply measure our performance by the number of issues closed. Rather, we take pride in resolving your issues quickly, and with precise answers.

Our Support Offerings

We provide several levels of Perforce Technical Support. To decide what’s best for your Perforce installation, see our technical support offerings comparison chart below.

Click on the support plans in the table below to learn more about what each plan offers.

Features
Standard Support
Designated Contacts Plan
24x7 Critical Care
New product updates and patches ✓ ✓ ✓
Custom alerts on all new releases ✓ ✓ ✓
Online support including downloads, technical knowledge base, active user community, and the Perforce Public Depot ✓ ✓ ✓
Phone and email support during normal business hours ✓ ✓ ✓
Online case logging ✓ ✓ ✓
Designated contacts to lower costs for large organizations   ✓ ✓
24x7 support for critical issues with guaranteed rapid response times     ✓

Support Plans

Your first-time purchase of Perforce includes 12 months of Standard Support. This level of support includes:

  • Technical Support: Direct phone and email access to Perforce's renowned technical support engineers. With support offices in North America, Europe, and Australia, we provide you with complete international coverage. Standard support is available during normal business hours as detailed on our Support & Services page.
  • Upgrades and Downloads: Product upgrades and patches are available for download from our website. You can be notified of new releases by email or RSS feed.
  • Knowledge Base: The Perforce Knowledge Base is a web-based repository for Perforce and general SCM topics. It is highly indexed and easily searched.
  • Public Depot: The Perforce Public Depot is a repository for scripts and solutions contributed by members of the Perforce community.
  • Online Community: Join the Perforce user community to seek advice and share opinions with experienced Perforce users. Our online community is active, supportive, and thriving.

Designed for companies with 250 users or more, this plan enables you to save on the cost of support by routing issues through designated primary contacts. Its benefits include:

  • Lower technical support costs.
  • Create centers of Perforce expertise within your organization.
  • Promote continuity in the communication between Perforce support and your enterprise.

24x7 Critical Care is offered as a supplement to Standard Support and the Designated Contacts Plan, and includes:

  • Committed 24x7x365 support for critical issues and production-down emergencies.
  • Guaranteed response time of one hour or less.