Generative AI

This FAQ covers our AI at Perforce.

Why Perforce AI is Safe

Generative AI FAQs

Please review the following FAQs to learn more about Perforce’s use of Generative AI.

Perforce allows our customers to use our AI models as part of the value we provide: 

  • As a customer, you should only use the AI models in ways they were designed for. 

  • The usage of Perforce AI should not be employed for deception, unlawful activities, or anything not covered in our terms and conditions statement. 

  • In most of our products, the use of AI is optional, and customers may choose to opt in or out based on their preferences and policies. 

  • Customers are also responsible for ensuring that their use of AI features complies with applicable local regulations and their own internal governance policies. 

Please report adverse impacts of our AI Systems or security/privacy concerns about our AI products to [email protected] or reach out to your support representative. 

Generative AI is a type of machine learning (ML) model that can take what it has learned from the examples it has been provided to create new content, such as text, images, music, and code. These models learn through observation and pattern matching, also known as training.

Our current and upcoming AI product features include testing web and mobile user interfaces, generating test data, summarizing reports, Natural Language Processing (NLP), query generation, automatic dashboards, test case creation, image analysis, and more. 

Perforce uses enterprise-grade generative AI services from leading providers like Amazon, Anthropic, Google, Microsoft, and OpenAI, as well as popular open source generative AI models from Meta and others that we may fine-tune or train. Note that data generated by AI might include inaccuracies or unintended content beyond our control. 

No, generative AI features are not activated by default.  Your product account administrator needs to manually enable and approve the use of this functionality.  In the absence of consent, these features will remain inactive.

No, Perforce does not use any private or sensitive customer data to train the AI models used in our products without first requesting and receiving explicit permission to do so.

We use generative AI services from Amazon, Google, Microsoft, and others. Within Perforce’s paid service accounts, none of these providers use any data (including Perforce’s data and Perforce’s customers’ data) to train their LLM or other AI.

With explicit permission to do so, we may train or fine-tune public or private LLM’s or other AI models with customer data.

No. In addition, unless we first request and receive your explicit permission to do so, we won’t use your data to train a Generative AI for use in our products.

We use generative AI services provided by Amazon, Anthropic, Google, Microsoft, and OpenAI. Within Perforce’s paid service accounts, none of these providers use any data (including Perforce’s data and Perforce’s customers’ data) to train their LLM or other AI.

For most products using AI features, the models are pretrained and cannot be fine-tuned.  Consult your Perforce account representative if you have special requirements.

If applicable, check your product’s AI Consent settings to view your company's default AI Consent choice. For inquiries concerning account-wide AI consent settings, please consult your organization's Perforce product administrator.

No, Perforce does not share your private or sensitive customer data with other customers.

We use generative AI services from Amazon, Google, Microsoft, and others. Within Perforce’s paid service accounts, none of our providers uses any data for machine learning purposes, and this data is not used beyond the Perforce environment.

Yes, Perforce has an internal policy specifically for AI that governs model selection and usage, data privacy and processing controls, and more.  Our policy is modeled after the NIST AI Risk Management Framework (RMF) and we’re committed to following the framework.  We’re also directionally aligned for future compliance with the ISO 42001 standard for Artificial Intelligence Management Systems (AIMS).

In the event of AI unavailability or an AI error, we handle it in a standard manner and provide an appropriate error message to the user.

No, AI is only integrated into specific product features. If enabled, when you begin to use a generative AI-based feature for the first time, you may be notified about the inclusion of AI features.  Note that your Perforce product administrator may disable generative AI features. Disabling the AI features will not directly impact the rest of the product.

Our products and roadmaps have included AI for many years.  With the advent of Generative AI, we’ve accelerated our pace and added exciting new capabilities to our plans that wouldn’t have been feasible just a few years ago. Consult your Perforce account representative to get an early look at what’s coming or subscribe to a product mailing list for all the latest news.

Yes! We continue to add new Generative AI-powered capabilities to multiple products each year.

Visit https://perforce.com for more information on your product’s AI features. Perforce will notify customers via our standard product release communications when new Generative AI features are added to any of our products.