Integra Telecom Improves Efficiency and Forecasting with Helix TCM

Communications and technology provider, Integra Telecom, needed a way to easily track tests. The company was growing rapidly and their processes soon became inefficient. Helix Test Case Management (TCM) was the solution to their needs.

How Helix TCM Improved Efficiency

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Ability to Track Passing and Failing Tests

Increased Productivity and Reduced Costs

Reduced Development Time to Market

We had over 200 testers create over 4,000 tests.

In spite of the volume of data, it's easier to determine the status of our testing effort than it ever was in the old system."

 

Integra already had a solid set of back office applications, but test case management was the missing piece. As Integra faced an acquisition that would double its client base and revenue, they knew it was time to for a new testing process.

A Challenging Test Environment

“The new acquisition involved 80 systems, 70,000 customers, and hundreds of business partners,” says Julie Rouzee, CIO, Integra Telecom. “Our old process would have been too time-consuming and frustrating for testers to successfully achieve the conversion.”

Another issue for Integra was its lack of existing test cases. With each new project, testers created tests from scratch. Integra not only needed a test case management system, they also needed to capitalize on the time and effort spent writing the test cases.

After two months of research, Integra selected Helix TCM as its test case management system. Helix TCM’s ease of use and ability to track passing and failing tests made it the clear choice. Perforce’s attention to Integra’s unique licensing needs was also instrumental in the decision.

Increased Productivity, Reduced Costs

Helix TCM’s ease of use soon came into play. In a few days, Integra’s IT department had it installed and felt confident enough to onboard the entire testing team.

Implementing Helix TCM resulted in increased productivity, reduced costs, and reduced time to market for Integra.

“During the first end-to-end test, we had 200 testers create over 4,000 tests. In spite of the volume of data, it was easier to determine the status of our testing effort using Helix TCM than it ever was in the old system,” says Rouzee.

Testing is Easier for Everyone

For previous conversions, different sales regions and business partners maintained their own tests and results. They sent the data to corporate headquarters periodically. Then the IT staff would have to cull through the data to produce reports.

Now all the tests and results are in a single location. An up-to-date testing status is just a click away. With Helix TCM, it is easy to reuse the same test case for multiple systems. This reduces the overall number of test cases. And it’s produced significant savings for Integra.

“One team spent approximately 250 hours creating test cases,” said Rouzee. “However, because we can reuse those test cases, we are now saving 150 hours per test we run. Based on four scheduled end-to-end tests, we estimate we will save approximately 600 hours from just that one team’s testing effort.”

Saving Time and Money

Now the data is automatically organized. Developers can determine if a defect was the result of an IT issue or a business rule. They can also easily review similar issues to understand the extent of a problem. And centralizing the test cases will have an ongoing impact as the business grows.

Rouzee expects the savings to continue for Integra.

“Helix TCM has allowed us to refine our testing process quickly and easily, and has saved Integra Telecom thousands of dollars. As we use Helix TCM to support scheduled releases and new enhancements in addition to our acquisition testing, we expect our savings to increase exponentially.”

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