Choose Your Plan

Features Standard Support 24x7 Critical Care
New product updates and patches X X
Custom alerts on all new releases X X
Online support including downloads, technical knowledge base, active user community, and the Perforce Public Depot X X
Phone and email support during normal business hours X X
Online case logging X X
24x7 support for critical issues with guaranteed rapid response times   X

Standard Support

Your first-time purchase of Perforce includes 12 months of Standard Support. This level of support includes:

Technical Support

Direct phone and email access to Perforce's renowned technical support engineers. With support offices in North America, Europe, and Australia.

Upgrades and Downloads

Product upgrades and patches are available for download from our website. You can be notified of new releases by email or RSS feed.

Knowledge Base

The Perforce Knowledge Base is a web-based repository for Helix Core topics and is highly indexed and easily searched. Support information for ALM and TeamHub products can be found in their respective KB's as well.

Perforce Workshop

The Workshop supports our community and open source developers at large in building and sharing tools using Perforce.

Online Community

Join the Perforce user community to seek advice and share opinions with experienced Perforce users. Our online community is active, supportive, and thriving.

24x7 Critical Care

24x7 Critical Care is offered as a supplement to Standard Support and includes:

24x7x365 Support

Committed 24x7x365 support for critical issues and production-down emergencies for Helix Versioning Engine.

Guaranteed Response

Guaranteed response time of one hour or less.

Maintenance Support

During Standard Maintenance, Perforce provides patches for Severity A bugs, which include crash, data corruption, erroneous results, high-risk security vulnerability, malfunction with no workaround or serious performance. During Extended Maintenance (an additional two years after Standard Maintenance), customers may request specific bug fixes on older releases for an additional fee.

Learn More  VIEW EOL SCHEDULE

Leverage our Expertise

Perforce Consultants have years of experience in source code management, version control, build automation, ALM, configuration management, HA, DR—and more.