First Impressions and Future Plans
With my first few weeks as CEO of Perforce now behind me, I’d like to share a few of my findings here and touch on some of our focus areas for the months ahead.
I’ve been impressed to see that Perforce has long maintained the customer-first philosophy I consider requisite to successful companies. I’ve seen evidence of this in both the products we build and the great care we dedicate to supporting each and every customer. Looking at our customer satisfaction surveys, we average an impressive 4.7 rating out of a possible 5.0 score. This holds true across all of our key support criteria—response time, professionalism of our support engineers, responsiveness during case, and time to resolution.
I’ve gotten to know the people here and have been enormously impressed with the level of talent and deep expertise at this company. I tip my cap to my predecessor, Christopher Seiwald, for the outstanding job he did in building a world-class company.
From humble beginnings in Christopher’s garage, Perforce has grown to be the leading provider of highly scalable and secure collaboration solutions. Our footprint spans from indie shops releasing their first games to Fortune 500 companies that lean on our Helix platform to coordinate the efforts of thousands of product contributors from around the world.
We have extraordinary customers who are accomplishing extraordinary things. I love to see the exciting new products that you—our customers—deliver, knowing that Perforce helped you do so quickly and reliably.
In fact, if you look at all products built in Perforce and all the people who use those products, play those games, watch those movies… the reach of our platform extends to a significant portion of the world’s population.
I want to thank the Perforce team, past and present, for the work they’ve done building a uniquely scalable, high-performance engine that allows our customers to solve ever-increasing complexity.
With this foundation secure, the time has come to focus on improving the front-end experience for our users, while also extending the product suite to bring greater value for your business. In the coming months, you will see the results of a product strategy that prioritizes these elements.
We will share this vision for the future at our upcoming MERGE conference, April 13-15 in San Francisco. I look forward to seeing many of you there!