Revolutionizing Hospitality Tech: Choice Hotels’ Journey with Perforce Delphix

Overview

Faced with the challenges of managing complex data environments and ensuring robust data security, Choice Hotels, a leader in hospitality innovation, sought a solution to accelerate development cycles while safeguarding sensitive guest information. By leveraging Delphix’s data automation, virtualization, and masking platform, Choice Hotels transformed its development and testing processes. The results: faster development cycles, reduced costs, and enhanced data security across all environments.

The Results at a Glance

• 90% faster database refreshes, reducing a two-week process to less than a day
• Significant cost savings by minimizing database storage requirements
• Improved software quality through consistent, repeatable testing
• Enhanced data security with robust masking technology to protect sensitive guest information
  These improvements not only streamlined operations but also empowered Choice Hotels to innovate faster while maintaining the highest standards of data protection.

The Challenge

As a pioneer in hospitality technology, Choice Hotels has a long history of innovation, from being the first major hotel chain to implement a cloud-based property management system to modernizing its central reservation system. However, managing development and testing environments presented significant challenges:

• Developer Bottlenecks: With hundreds of developers working on shared systems, overlapping changes often caused disruptions, leading to inefficiencies and delays.
• Costly Data Management: Maintaining multiple copies of the same database across environments consumed significant resources.
• Time-Consuming Processes: Restoring databases for testing could take hours, days, or even weeks, slowing down development cycles.
• Data Security Risks: Ensuring sensitive guest data, such as PII and PCI information, was protected in non-production environments added complexity and compliance risks.

These challenges hindered the ability to deliver high-quality software quickly and securely, impacting both operational efficiency and guest satisfaction.

The Solution

To address these challenges, Choice Hotels adopted Delphix’s platform for data automation, virtualization, and masking. This transformative solution enabled the team to:

• Virtualize Databases: By virtualizing databases, Choice Hotels drastically reduced the time required to refresh environments. Tasks that previously took weeks now take minutes or hours, allowing teams to iterate and test more frequently.
• Streamline Testing: Automated database snapshots and rollbacks enabled consistent, repeatable testing for load, regression, and other automated test scenarios.
• Enhance Developer Productivity: Developers gained the ability to quickly refresh and reuse databases, accelerating application development and reducing bottlenecks.
• Implement Robust Data Masking: Delphix’s masking technology ensured sensitive guest data was protected across all environments, safeguarding PII and PCI data while maintaining compliance.

The Results

The adoption of Delphix’s platform delivered transformative results for Choice Hotels:

• Faster Development Cycles: Recreating QA environments, which previously took two weeks, now takes less than a day, enabling quicker iterations and faster releases.
• Cost Optimization: Virtualization reduced database storage requirements, significantly lowering costs.
• Improved Security: Masking technology ensured sensitive data was protected, even in lower environments, reducing the risk of data breaches.
• Higher Software Quality: Teams could test with fresher, more accurate data, leading to better software and guest experiences.

Looking Ahead

For Choice Hotels, the integration of Delphix’s platform represents more than just operational efficiency — it’s a commitment to innovation, agility, and guest trust. By modernizing data workflows, Choice Hotels has built a foundation for faster development, stronger security, and a future-ready approach to hospitality technology.

With Delphix, Choice Hotels continues to lead the way in delivering exceptional guest experiences while staying agile and secure in an ever-evolving digital landscape.

See for yourself how Perforce Delphix can help you automate compliant data for DevOps.  

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