March 19, 2008

Seapine is customer-focused in Germany

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Not long ago one of my marketing students asked "Will it play in Peoria?"  I don't often hear that question anymore, but every now and then it surfaces.  If you have experience in marketing you may remember the real story behind that famous query.  You see, during the heyday of American vaudeville, the answer to that question determined whether a show would be a hit or a flop. The thinking was that if the show wasn't acceptable to those in the heart of America's heartland, there was no chance it would make it anywhere else in the country.  If it didn't receive a strong approval, one of two things usually happened: The show was rewritten, or it was canceled. Later, the question was adopted by marketers as an informal phrase to stress the importance of making sure that your product or service addresses the needs and desires of your targeted market. Interesting story Alan - but what's your point?  Well, we recently asked the question; "Will Seapine play in Munich?"  And the answer is YES!  In fact, Seapine has acquired the business from QA Systems GmbH, a German company that has, over the past five years, distributed Seapine products. The German subsidiary will be called Seapine Software Europe GmbH, and the Munich office will be headed by Robert Riccetti, business development manager for Europe.  Building customer loyalty through quality is a long-term commitment and the establishment of Seapine Software Europe GmbH reaffirms our commitment to provide a quality customer experience for our customer base in Germany.