Why Helix IM for Issue Management?

Helix IM stands above other issue management tools.

Complex development projects have thousands of work items to create, assign, and track, often with each following unique processes. Helix IM helps you efficiently manage and report on tasks, defects, feature requests, change requests, and other development-related work items, while keeping all stakeholders informed of progress.

Helix IM stands alone as an enterprise-level issue tracker and workflow management tool, but its real power comes from its seamless integration with the entire Helix ALM suite.

Easily Manage Thousands of Defects and Other Work Items

Automatically Link Defects with Failed Test Runs

Track and Support Your Customers in Multiple Ways

Unify Teams with JIRA Support


Rock-Solid Bug Tracking

Helix IM is more than just a bug tracker.

Issues can have lots of details. Helix IM makes it easy to track it all — from steps to reproduce and screen captures, to source code relationships, to the originating test case or feature request.

With Helix IM, you can create, organize, and track hundreds of thousands of defects, feature requests, change requests, and all other work items. Our dashboards, task boards, and customizable reports help you track the results and measure progress.

You won't outgrow Helix IM as your project grows. We can handle your largest projects and still remain responsive. And you'll be incredibly organized with tabs, folders, custom fields, and filters.

Our multiple-instance tracking lets you consolidate identical bugs or feature requests into a single record, so you can easily spot hot bugs or rank feature requests. We still track the unique details so you can get at them when you need them.


Show Your Customers How Much You Care

Your customers will love Helix IM, too.

Email is the engine that drives customer support. Helix IM automatically imports mail for you, parses it, and can even send the customer an acknowledgment. Integrated email support captures conversations between your developers, technical support, and customers, whether you are working in Helix IM or Office applications.

Our customer feedback components provide efficient ways for customers, beta testers, and other external team members to submit bug reports and feature requests. Time-based escalation rules ensure your customer issues are responded to in a timely manner. Helix IM makes it easy to establish rules limiting how long issues remain unresolved before they are escalated.

Per-issue notification lists also help keep customers updated. Add a customer to an issues notification list and, when an issue enters a new state, we'll automatically email the customer a status update.


Instant Transparent Traceability

Can your current defect tracker do this?

Good change management practices dictate you link source code changes to the issues they resolved. Not only do we support this, we can help you enforce the process.

When you use Helix IM with Helix TCM, it will automatically link defects with failed test runs to provide a traceable history of test failure and resolution.



Integrated into Your Lifecycle

Go beyond mere bug tracking.

Helix IM includes out-of-the-box integration with JIRA. And with the Helix ALM for JIRA add-on, you can even see the current status of Helix IM items associated with a JIRA issue — without leaving JIRA.

Need to track changes or know the context behind a change? Chances are, we integrate with your favorite version control provider. After all, we make two of them — Helix Core and Surround SCM.

Helix IM also integrates with popular IDEs, so you can create, update, and close out issues without leaving home.

With our SOAP-based SDK, you can automate processes, build custom solutions, and exchange data between Helix IM and other applications. Our professional services team is always ready to help out with custom tool integrations.

Is it time to move beyond JIRA?

As your company grows and the products you develop increase in complexity, you may find it harder to manage your development process with a limited tool like JIRA.

When bug tracking alone doesn't cut it, step up to Helix ALM, a full-featured, integrated solution for managing the entire software development lifecycle.

Issue management is only part of our complete ALM story.

Helix ALM is a single, integrated solution for centralizing and managing requirements, test cases, issues, and other development artifacts and their relationships.

Requirements Management

Test Case Management

Organize and Visualize


Workflow Automation

Security and Compliance



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Try Helix ALM free for 30 days. Download now for instant access to the fastest, most securable set of tools for global software development throughout the entire lifecycle of a project.

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