Why You Need Defect Tracking Tools and Issues Management
Track and Resolve Defects Faster
Managing issues, defects, and bugs shouldn't take up all of your time.
Let Helix IM take care of the bug tracking for you.
You'll be able to easily create, prioritize, and manage every issue.
Best of all, you won't have to manually track down the status of an issue. This issue management tool does it for you. You'll always know whether or not that issue has been resolved and tested.
You can use Helix IM on its own as your defect tracking tool. Or you can use it as part of a complete suite of ALM tools, Helix ALM.
Manage Thousands of Defects
Analyze (and Minimize) Risk
Track Customer Issues
Integrate Your Existing Tools
When we use Helix ALM to win business and generate a test procedure and deliver a requirement, we can more accurately meet expectations."
They've built a foundational system that meets the basic needs of what most people will require, and then created an intuitive and efficient way to customize and configure it."
over a long-term period, even as we grow and change. Our employees are equally as satisfied ... we’ve never had any problems while training new staff.”
You Deserve a Better Bug Tracking Tool
Can't Keep Up With Release Cycles?
Free bug tracking tools make it hard to stay on top of everything. But Helix ALM makes it easy to create, track, prioritize, and resolve issues. That means you can release better software faster.
Struggling to Track Issues?
With Helix IM, you can create, organize, and track hundreds of thousands of:
- Feature requests
- Change requests
Measure progress on issues and track the results using dashboards, task boards, and customizable reports. You can even use issue filters and search features to quickly find whatever issue you're looking for.
Drowning in a Sea of Bugs?
You won't drown with Helix IM.
Use this issue tracking tool to automatically calculate risks and prioritize issues. You'll gain confidence that you're paying attention to the most important issues, defects, and customer requests first.
Issue Management Software (For More Than Just Bugs)
Customer Feedback Matters
Your customers' feedback matters. But you need to be able to prioritize feature requests and bugs that come from your customers.
That's where Helix IM can help you.
You'll be able to automatically:
- Import emails.
- Parse emails for issues or requests.
- Send the customer an acknowledgement.
Issues won't be neglected either. You'll be able to set time-based escalation rules to limit how long issues can sit unresolved before they get escalated.
That means you'll meet your customers' needs and keep them happy for the long haul.
Defect Tracking Tools for Your Lifecycle
Trace Defects to Test Runs and Requirements
It's not always easy to trace your defects to test runs. Unless you have Helix IM with Helix TCM.
You'll be able to automatically link defects with failed test runs. This gives you a traceable history of test failure and resolution.
You can even add Helix RM to the mix for total traceability. Then you'll be able to automatically link a feature or change request with a requirement.
Integrated Issue Management
Integrated Toolsets Improve Development
Helix IM seamlessly integrates with the tools you already use.
Need to Track Changes?
Chances are, we integrate with your favorite version control provider. After all, we make two of them — Helix Core and Surround SCM.
Need to Integrate With IDEs?
Helix IM makes it easy, so you can create, update, and close out issues without leaving home.
Need to Connect to Other Applications?
Helix IM comes with SOAP-based SDK. That means you can automate processes, build custom solutions, and exchange data between Helix IM and other applications.
Plus, our professional services team is always ready to help out with custom tool integrations.
Bug Tracking Tools in ALM
There are also requirements to manage and test cases to run.
That's why Helix IM is part of the Helix ALM suite.
See for yourself how Helix ALM makes it easy to track defects, requirements, and test cases — all from one spot.
Test Case Management
Security and Compliance
Try a Better Defect Tracking Tool
Try Helix IM free for 30 days. You'll see for yourself how easy it can be to create, prioritize, and resolve issues across the development lifecycle.
Check It Out
See Helix IM in action by signing up for a live demo of our full Helix ALM suite.
Get In Touch
Have questions about managing issues with Helix IM? We're here to help!