Why Helix IM for Issue Management?
Helix IM stands above other issue management tools.
Complex development projects have thousands of work items to create, assign, and track, often with each following unique processes. Helix IM helps you efficiently manage and report on tasks, defects, feature requests, change requests, and other development-related work items, while keeping all stakeholders informed of progress.
Helix IM stands alone as an enterprise-level issue tracker and workflow management tool, but its real power comes from its seamless integration with the entire Helix ALM suite.
Easily Manage Thousands of Defects and Other Work Items
Automatically Link Defects with Failed Test Runs
Track and Support Your Customers in Multiple Ways
Unify Teams with JIRA Support
Rock-Solid Bug Tracking
Helix IM is more than just a bug tracker.
Issues can have lots of details. Helix IM makes it easy to track it all — from steps to reproduce and screen captures, to source code relationships, to the originating test case or feature request.
With Helix IM, you can create, organize, and track hundreds of thousands of defects, feature requests, change requests, and all other work items. Our dashboards, task boards, and customizable reports help you track the results and measure progress.
You won't outgrow Helix IM as your project grows. We can handle your largest projects and still remain responsive. And you'll be incredibly organized with tabs, folders, custom fields, and filters.
Our multiple-instance tracking lets you consolidate identical bugs or feature requests into a single record, so you can easily spot hot bugs or rank feature requests. We still track the unique details so you can get at them when you need them.
Show Your Customers How Much You Care
Your customers will love Helix IM, too.
Email is the engine that drives customer support. Helix IM automatically imports mail for you, parses it, and can even send the customer an acknowledgment. Integrated email support captures conversations between your developers, technical support, and customers, whether you are working in Helix IM or Office applications.
Our customer feedback components provide efficient ways for customers, beta testers, and other external team members to submit bug reports and feature requests. Time-based escalation rules ensure your customer issues are responded to in a timely manner. Helix IM makes it easy to establish rules limiting how long issues remain unresolved before they are escalated.
Per-issue notification lists also help keep customers updated. Add a customer to an issues notification list and, when an issue enters a new state, we'll automatically email the customer a status update.
Instant Transparent Traceability
Can your current defect tracker do this?
Good change management practices dictate you link source code changes to the issues they resolved. Not only do we support this, we can help you enforce the process.
When you use Helix IM with Helix TCM, it will automatically link defects with failed test runs to provide a traceable history of test failure and resolution.
Integrated into Your Lifecycle
Go beyond mere bug tracking.
Helix IM includes out-of-the-box integration with JIRA. And with the Helix ALM for JIRA add-on, you can even see the current status of Helix IM items associated with a JIRA issue — without leaving JIRA.
Helix IM also integrates with popular IDEs, so you can create, update, and close out issues without leaving home.
With our SOAP-based SDK, you can automate processes, build custom solutions, and exchange data between Helix IM and other applications. Our professional services team is always ready to help out with custom tool integrations.
Issue management is only part of our complete ALM story.
Helix ALM is a single, integrated solution for centralizing and managing requirements, test cases, issues, and other development artifacts and their relationships.
Test Case Management
Organize and Visualize
Security and Compliance
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