This Billing and Refund Policy outlines in general terms the billing and refund policy relating to the Hansoft Software Products, which is further specified in the applicable license agreement in force from time to time between Hansoft (“we” or “us”) and customer (“you”).
Upgrades and Downgrades of Number of Users
You can order a license upgrade at any time during your subscription. The added user(s) will be invoiced as from the first day of the following month.
A downgrade order will be effective as from the the first date of your next invoicing period. Example: If you are invoiced on a quarterly basis, your downgrade order, regardless of when during the invoicing period your downgrade is made, will be processed as from the first day of the new quarterly invoicing period. This means that when you enter into a new invoicing period, you will have to pay throughout the entire invoicing period for the number of users you have available on your license on the first day of that invoicing period.
Termination and Non-Refund Policy
If you wish to fully cancel your subscription you will need to give us a written notice in advance (e-mail to [email protected] or [email protected]). A written termination will be effective as from the first day of the calendar month following no less than 30 days after the notice of termination was given. PLEASE NOTE, HOWEVER, THAT NO REFUNDS WILL BE MADE ON ANY LICENSE FEES ALREADY PAID BY YOU. This is because you have committed to pay throughout the entire invoicing period for the number of users you have available on your license on the first day of that invoicing period.
Example: You are invoiced on a quarterly basis. You have paid for January 1 - March 31. On January 15 you terminate the contract with written notice. The agreement will terminate as from March 1. However, no refund will be made for the license fee already paid for March. (In practice, you will probably choose to terminate the agreement as from April 1 instead.)"