A Fast, Easy Way to Log Your Support Cases
Introducing the New Perforce Community Portal
Perforce is committed to making it easy for our customers to get the support they need, when they need it.
That’s why we’re excited to announce we’ve consolidated our Support portals into a
single portal across our products1 — the new Perforce Community Portal.
Or, if you already have an account
Using the Perforce Community Portal will simplify the way you interact with Perforce when you need support.
- Our platform provides easy-to-use online case submission and tracking features —and it’s flexible to add even more features moving forward.
- For our customers who haven’t previously had access to a portal for support, you’ll find it incredibly simple to submit and track cases online and find the information you need.
- The introduction of a single portal creates a consistent Support experience for customers who have more than one Perforce product or solution.
Features and Functionality
You’ll benefit from the following via the Perforce Community Portal:
Updated Support Email Addresses
One of the advantages of the new portal is the ability to interact with our Support team on your cases from within the portal without needing to email Support separately, outside the portal.
However, if you would like to email Support, we have updated our addresses so they are consistent in format. Simply bookmark and use the following for your product(s) moving forward:
Additional Questions? Check out our FAQ!
We have rolled out the Perforce Community Portal for the following brands and products in our portfolio:
- Helix ALM
- Helix Core
- Helix QAC
- Helix TeamHub
BlazeMeter users and users of our Development Tools and Libraries (IMSL, TotalView, SourcePro, Visualization, PV-WAVE, Stingray, HostAccess, and HydraExpress) will have access to the new Community Portal at a later date and should continue to access their existing portals to submit cases for these products.
Customers with an existing portal login should re-register. Existing login credentials do not transfer. Customers who do not have credentials can register directly on the site quickly and easily.
Please visit portal.perforce.com. For customers who previously had a Support portal, your portal links now redirect to the Perforce Community Portal.
The portal includes a support request form, and you can select from all your Perforce products. Simply enter case information and submit!
Your support request enters the appropriate Support queue, and you can see the case immediately in your active cases. Additionally, you can view previously submitted and closed cases and interact with the Perforce Support team directly from the portal.
In addition to submitting and managing cases, you can check entitlements and license expiration, contact the Renewals team at Perforce, and read knowledge articles for self-service.
Functionality will be expanded as we move forward in 2022 and beyond.
Absolutely! The Perforce Community Portal is an additional, convenient, and fast method for entering and tracking your support tickets. Our other Support contact methods remain available for your use when you need support.
You can continue to access Confluence for product downloads as you do today at https://library.roguewave.com/pages/viewpage.action?pageId=31949167.