Online Resources

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Profile

Bob Vandehey is Managing Director of Product Development and Matt Gollob is Senior Software Engineer and Part-time Administrator at Online Resources

Development Environment
at a Glance

Company name: Online Resources

Headquarters: Chantilly, VA

Industry: Finance

Perforce customer since: 2004

Connectivity Environment: LAN/WAN

Number of Administrators: One part-time

Perforce Version: 2008.2

Client platform: Windows

Online Resources, a leading financial services solutions provider, uses Perforce to satisfy its auditing, reporting, and compliance requirements.

Customer Profile

Founded in 1989, Online Resources (NASDAQ: ORCC), powers web-based financial services for financial institutions, billers, and credit service providers such as Commerce Bank, M&T Bank, Discover, Target, Kaiser Permanente, Kohl's, and others. Its proprietary suite of account presentation and payment services are branded to its clients, and are augmented by relationship management and marketing services to drive consumer and business end user adoption. ORCC serves over 10 million billable end users and processes approximately $100 billion in bill payments annually.

In the product development group at ORCC, Perforce SCM is used to develop the Command and Architect portion of the Banking Application with Bill Payment solution. As the product development group moved from being a provider of custom solutions to a product-based group, the need for a robust tool to satisfy the compliance and auditing requirements of both Sarbanes-Oxley (SOX) and the Federal Financial Institutions Examination Council (FFIEC) was apparent.

A Refreshing Business Approach

After evaluating several SCM tools, ORCC chose Perforce over AccuRev, ClearCase, CVS, PVCS, Seapine, Subversion, and VSS. The ability to try Perforce, download test scripts for migration from VSS to Perforce, and the openness of the information on the website, all available without initially having to deal with a sales associate, appealed immensely to Bob Vandehey, director of product development and Matt Gollob, senior software engineer at Online Resources.

The ORCC Development Model

ORCC develops 100% dynamic, web-based applications using ASP.NET. Initially, ORCC used the common development model with efforts to move to a mainline model, but were fairly unsuccessful. On receiving a copy of Laura Wingerd's book, Practical Perforce (O'Reilly, 2005), they successfully made changes to their development model.

We have never had an error, failure, or loss of data on the Perforce Server. Perforce is truly a great product: robust, reliable, and fast. Whether working from home over a VPN connection or in the office on a LAN, the difference in performance is nearly indistinguishable.

Bob Vandehey

Managing Director of Product Development, Online Resources

Today, developers use private branches to store their code. Upon stabilization, branches are promoted to the main development line. An automated build tool, Cruise Control .NET, that is tightly integrated with Perforce, monitors the changes to the mainline and initiates build cycles when new changes are detected. Code is promoted to the test line from the main development line to achieve validation from quality assurance. When achieved, code is promoted to production, where it is available to the web application.

For traceability and reproducibility, the Perforce branch location and changelist number the build is based upon is embedded in the compiled assemblies. Reproducibility removes any ambiguity of the relationship to the build result and the source that created the build. Atlassian's JIRA is used for defect management and is also tightly integrated with Perforce.

 

Online Resources screenshot 3

 

Perforce and SOX and FFIEC Compliance

Because ORCC has to be SOX and FFIEC compliant, Perforce alleviates concerns of irregularities with its ability to track any particular instances by changelist numbers. Perforce's strong traceability, reproducibility, and audit capabilities make it easy to follow governing regulations.

Perforce Technical Support Second to None

Today, Online Resources has grown to cherish Perforce to the extent where working without the tool is unimaginable. "We have never had an error, failure, or loss of data on the Perforce Server. Perforce is truly a great product: robust, reliable, and fast. Whether working from home over a VPN connection or in the office on a LAN, the difference in performance is nearly indistinguishable," said Vandehey.

"Additionally, Perforce's technical support team is second to none. There is no waiting to talk to a technical support engineer and not only are the responses fast, but of quality, too," said Gollob, who currently spends less than an hour a day performing tasks as a Perforce administrator.

 

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